FAQ
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FAQ
Answers to the questions Glow.B creators ask most.
All
👋🏻
Campaign Application
🚚
Shipping
📅
Schedule / Submission / Review
⏰
Schedule Coordination
💰
Payment / Settlement
All
👋🏻
Campaign Application
🚚
Shipping
📅
Schedule / Submission / Review
⏰
Schedule Coordination
💰
Payment / Settlement
New to running a campaign?
Check the 8-step process in the common guideline.
👋🏻
Campaign Application
Q
I'm curious about the ad rate. Could you tell me?
Q
The desired rate and the acceptance request amount are different.
Q
I'd like to adjust the fee / ad rate.
Q
It says I'm waiting for final selection — when will I be selected?
Q
I didn't accept the campaign.
🚚
Shipping
Q
When will my product be shipped?
Q
Shipping is delayed and I don't think I can submit my content on time. Can you adjust the schedule?
Q
I'd like to change my default shipping address.
📅
Schedule / Submission / Review
Q
The 'content submission' date I got by email is different from the Instagram DM notice. Which schedule should I follow?
Q
The 'content upload' schedule I got by email is different from the Instagram DM notice. Which schedule should I upload on?
Q
I submitted, but when will it be reviewed?
Q
I received script revision feedback. Do I need to submit a revised script?
Q
I received video revision feedback. Do I need to submit a revised video?
Q
How do I add the paid partnership label?
Q
What is the final deliverable submission?
Q
I want to change my collaboration notice email.
Q
I want to change my Instagram ID.
⏰
Schedule Coordination
Q
I submitted my work. When will it be reviewed?
Q
I can't submit by the content submission date. Can I get an extension?
Q
I can't upload on the requested upload date or during the upload period. Can I get an extension?
💰
Payment / Settlement
Q
I'm curious about the payment / settlement schedule.
Q
The collaboration is over. Should I send you my payment details?
Q
I'd like to receive payment under a family member's name.
Q
I'd like to receive payment via a different method than the one on my submitted contract.
